Privacy Policy

1. About This Policy

Rocket Play Australia ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use rocket-play-official-australia.com and our related services. By using our site, you consent to this policy.

2. Information We Collect

We collect the following categories of information:

• Identity data: Full name, date of birth, copies of government-issued ID documents
• Contact data: Email address, phone number, residential address
• Financial data: Payment method details (card numbers are tokenised, never stored in full), transaction amounts and dates
• Technical data: IP address, browser type and version, device identifiers, session data, time zone
• Usage data: Pages visited, search queries, game preferences, session duration
• Communications data: Support ticket history, email correspondence

3. How We Use Your Information

We process your personal information for the following purposes:

• To create and manage your account
• To process deposits and withdrawals in compliance with AML obligations
• To verify your identity and age in accordance with licensing requirements
• To detect and prevent fraud, money laundering and problem gambling
• To personalise your experience and send relevant promotional offers (where you have opted in)
• To comply with legal obligations and regulatory requirements
• To improve our platform through analytics

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Payment processors — to complete transaction requests
• Identity verification providers — to perform KYC checks
• Regulatory authorities — where required by law
• Cloud hosting providers — who process data on our behalf under data processing agreements

Any third party we share data with is required to maintain appropriate security standards.

5. Data Security

We use industry-standard TLS 1.3 encryption for all data in transit and AES-256 encryption for data at rest. Access to player data is restricted to authorised personnel on a need-to-know basis. We conduct regular security assessments and penetration testing. In the event of a data breach, we will notify affected players and relevant authorities within the timeframe required by applicable law.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request erasure of your data (subject to legal retention requirements)
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us via the details in Section 8.

7. Cookies

We use cookies and similar tracking technologies to operate and improve our site. Essential cookies are required for site functionality. Analytics cookies (opt-in) help us understand how visitors use the site. Marketing cookies (opt-in) allow us to serve personalised content. You can manage your cookie preferences via your browser settings or our cookie consent tool.

8. Contact Us

If you have questions about this policy or wish to exercise your data rights, contact our Data Protection team at: [email protected]. We will respond within 30 days.